Customer Service Training
With Service Plus®, Western Institute offers a unique approach to creating unprecedented levels of customer satisfaction and loyalty.
This program builds a culture where service providers know how to give truly exceptional service and leaders are committed to putting customer needs at the heart of their decisions around systems, processes, and behaviors.
Service Plus® can help ensure repeat business from established customers, increase word-of-mouth referrals for your business, and inspire loyalty in new customers.
Service Plus®: Creating Extraordinary Customer Service
This program includes the basic components of Service Plus® and can help organizations strategically and tactically improve customer satisfaction and loyalty by creating a total service culture. Service Plus® helps businesses build the skills and knowledge to provide truly exceptional customer service. This one-day program for service providers and their leaders consists of three courses and post-training skill-builder activities. Self-assessments, videos, engaging activities, skill practices, and fast-paced discussions are included.
Service Plus® programs are geared for service providers, front line through mid-level leaders. Classes are customizable to meet your organizations needs. Suggested class sizes are between 8 and 16 participants.
